Welcome to the Camping Wear Shop FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re planning a family camping trip or gearing up for a solo adventure, we’re here to help you get the outdoor gear you need.
Product Questions
What types of tents do you offer?
We carry a range of tents for different group sizes, including 2-person, 3-person, 4-person, and 5-plus person tents. All our tents are designed for durability and weather resistance.
Do you have specialized gear for girls?
Yes! We offer a complete selection of girls’ outdoor clothing including activewear hoodies, casual jackets, fleece jackets, insulated jackets, and outerwear designed specifically for young adventurers.
What sleeping bag options do you carry?
We specialize in down sleeping bags that offer excellent warmth-to-weight ratio, perfect for backpacking and camping in cooler conditions.
Shipping & Delivery
What shipping methods do you offer?
We offer two shipping options: Standard Shipping ($12.95 via DHL or FedEx, 10-15 business days) and Free Shipping (for orders over $50 via EMS, 15-25 business days).
How long does order processing take?
We typically process orders within 1-2 business days before dispatch. You’ll receive a tracking number once your order ships.
Do you ship internationally?
We ship worldwide to most regions, excluding Asia and some remote areas due to logistical constraints. Check our shipping policy for specific country restrictions.
How can I track my order?
You’ll receive a confirmation email with tracking information once your order is dispatched. Use this tracking number on the carrier’s website to monitor your delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in original packaging with tags attached. Some restrictions may apply.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. Include your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information and never store your complete credit card details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders faster and save your information for future purchases.
Contact & Support
How can I contact customer service?
Reach our support team at [email protected]. We typically respond within 24-48 hours during business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm Mountain Time, excluding major US holidays.
Where is your company located?
Our headquarters is located at 4846 Birch Street, El Paso, US 79930. Please note this is not a retail storefront.
Can’t find the answer you’re looking for? Email our friendly support team at [email protected], and we’ll be happy to assist you with any additional questions. Happy trails from the Camping Wear Shop team!